HR services should be transparent, and employees should know who to contact if they need help to resolve their issues through self-service. It helps reduce frustration and ensures employees get the help they need.
Tier 1: Employees can communicate with an HR generalist to ask questions or receive information about private policies. The HR generalist can then escalate requests to the next level if necessary.
Employee Self-Service
One of the best ways to streamline your business processes is to implement HR technology solutions that provide employees with self-service capabilities. It will lighten the load of manual work that falls into the hands of your HR management team. Many of the day-to-day functions that HR professionals do, such as processing payroll, tracking employee performance, and updating personal information, can be automated with contemporary software solutions.
User-friendly ESS portals enable employees to download pay stubs, request PTO, and access benefits information without asking HR for assistance. In addition, ESS systems can be used for new hires to complete necessary forms and tax documents like W4s and I-9s and to sign up for wellness programs. Employees can also use the ESS to complete performance reviews, set goals, and update their personal information.
It allows HR professionals to devote more time to strategic tasks contributing to the company’s success. It also helps lessen the frustration that can be brought on by waiting for a basic query to be answered or an employee to send them a document. Streamlining your HR processes by implementing ESS can increase department efficiency and help reduce overall operating costs.
Tier 1
HR is not a revenue-generating department, and it’s easy for higher-ups to see its budget burdening the company’s bottom line. But using technology to streamline workflows and make department processes more efficient can help your organization cut costs. Your team can avoid costly rework caused by misunderstandings, errors in manual data input, and other issues by investing in cloud-based software and selecting the correct provider of HR services.
For example, HR managers can use a system to automate the time-consuming performance review process. This system will send reminders to employees and managers when reviews are coming up, solicit 360-degree reviews, score performance, and provide HR analytics to identify areas of improvement for both the employee and the manager.
Other useful cloud-based tools include applicant tracking systems that track candidate information for multiple positions and digital communication platforms that replace the need for endless emails and handwritten notes during interview processes. Additionally, cloud-based software can standardize forms commonly needed by different departments to streamline the processing those requests.
It cuts the amount of paperwork and data entry required and ensures that the form will work consistently across all departments that require it. It’s an easy way to boost productivity and help your HR team feel less like the administrative bottleneck of your business.
Tier 2
Many tasks fall into the hands of human resource professionals, from employee self-service to learning management systems (LMS), that can be seamlessly automated with software solutions. Streamlining these workflows allows HR managers to spend less time on manual tasks and more on implementing strategic initiatives to help the company grow.
An example of this is implementing applicant tracking capabilities in an HR system. It allows HR teams to see the full candidate pipeline, including their application, interview notes, and feedback from hiring managers. It gives them a complete picture of each candidate and makes it easier to identify the top candidates.
Another example is automating performance evaluations to reduce the chance of human error and create repeatable protocols that HR team members can follow. It not only saves time for the HR team, but it also benefits employees by helping them feel supported and valued.
In addition to streamlining HR processes, implementing software solutions can increase efficiency and reduce the number of systems the business uses. It can reduce the number of unique logins employees must remember and the work needed for IT support. It can also improve communication between departments, which helps increase productivity and make everyone’s job easier. Ultimately, streamlining HR processes aims to reduce the burden on human resource departments and allow them to focus more time on recruiting and supporting employees.
Tier 3
One of the most crucial things HR departments can do to streamline their workflow is to use contemporary technology. It means using cloud-based software for everything from applicant tracking and hiring to performance management, learning, and training. It also means leveraging communication tools like chatbots to connect with employees, even those not in your office, and helping them solve issues more quickly than a human support team could.
Lastly, it means using all-in-one HR solutions to automate processes so you don’t have to manage each process with its system. It reduces the number of systems your HR teams have to keep track of and can help improve accuracy and minimize errors by streamlining data entry and processing.
For example, HR can implement a solution that eliminates the manual work of conducting performance reviews by sending reminders to managers and employees, soliciting 360-degree feedback, and scoring and analyzing reviews. It takes the burden off HR and frees time to focus on more strategic communications and other value-adding projects.
Ultimately, this is about focusing on what your company does best and ensuring you have the right people to do it well. It’s about creating a work environment where employees feel happy and productive because the rest of your business will suffer when they’re not engaged.